Covid-19 Corona Virus

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Engagement Photography Northamptonshire

Covid-19

Corona Virus

Wedding Re-Schedule Policy

Less than 60 days…

or government restrictions stopping you getting married.

We will reschedule your day to a new date if it is available. No fee to pay, but if you want to move to the year 2022 or beyond then we will add any package price difference to your total.

Longer than 60 days…

Then a £250 fee will be charged to complete this. An invoice will be sent to complete upon moving date.

If you are moving to 2022 or beyond then any package prices differences will be added to your final balance.

Why are we charging to move dates?

2020 & COVID restrictions have put our families livelihood on hold. Being a household of wedding photographers Covid has hit us very hard. We don’t have other income. Fortunately, we have remained healthy throughout and we know many have had it much harder than us. We are super grateful for all our family time.

How our business works

The nature of the way our business works: is that we sell dates in our calendar. Once a date is booked, we reject all other requests for that date. Every date in our diary is worth between £1400 and £2400+. Every date we are forced not to work, especially guaranteed days of Friday and Saturday’s represents a loss of income to us. 

Typically our clients book us 1.5yrs+ before their wedding date. Which means we are booking Summer/Winter 22 almost exclusively now. We also typically turn away 50-100 bookings each year because we hit our comfortable limit or we are not available on that date.

Pre COVID our policy was

If you wished to move your date then a new deposit was required for the new date and the current package price adjusted. This is Industry-standard and rarely happened. We still lose, but not so much and we felt that fair.

Illustration of the issue

A couple moving from e.g Friday on May 21 to a Friday on May 22. This results in a loss of date for us or £1400-£2400. We can no longer offer the Friday, May 22 to new couples and the date on May 21 (that we kept exclusive to that couple, rejecting all other bookings) will almost certainly be left vacant, lost.

We honestly accept that most people are not aware of the loss of revenue they are causing us by moving their date.

We obviously understand couples moving their dates if you are not able to get married due to government restrictions. We moved 95% of couples last year. We have taken that loss and we understand.

We understand if you can’t get married because you are only allowed 15/30 people and have to shield key relatives. This was particularly relevant for the end of 2020.

However, If you are moving your date because maybe government legislation might restrict your guest numbers in 4,5,6 months or so, then that isn’t a fair loss to us. We simply don’t know what the situation will be in 60+ days. With the vaccination, rollout underway and being done at an incredible accelerating speed. There is genuine optimism that weddings will get the go-ahead and relatives that were shielding will be able to attend. This is why we are distinguishing a 60 days rule. We are not saying we will not transfer dates but there needs to be an understanding.

In a nutshell

If you want to reschedule your date you need to understand the impact it has on us. You can move your date, but not fair to expect us to be able to facilitate this without a cost.

What if I don’t want to pay to reschedule?

Well, this would mean you would need to cancel us. Genuinely sad to see you go, but we are in a difficult situation and sadly we have run out of flexible breathing space and can no longer keep absorbing the loss of income. If you are not prepared to pay the reschedule fee or any package price difference, as mentioned above then you will need to cancel us. We will refund all monies paid to us except for the non-refundable booking fee.

Check Your New Dates For Our Availability


What if you are not available on our new date?

If you are unable to find a common date that we can reschedule to and we are unavailable on your new proposed date, you will therefore need to cancel us. This would be a most unfortunate circumstance and we strongly suggest getting back in touch with your venue, to see if any other dates are available.

If you, however, you do need to cancel us we will need this confirmed in an email. In this case please email me directly to [email protected]

Cancellation

The non-refundable booking fee is, non-refundable. This is the 30% you paid to make your date exclusive and book our services.

If you have made additional payments after the initial booking fee, then these payments will be refunded to you, by us. They will be returned to you by the original payment method.

Corona Virus Re-scheduling

Key Information

Contact Details:

Email: [email protected]

First and foremost, we are on your side here!

Ok, so the Corona Virus has hit my Wedding plans and now everything is up in the air. Now What?

All is not lost. Your day will get rescheduled and be all the more appreciated and all the more awesome because of it!

We can understand this is super stressful and the possible panic you are in, but we’re here for you, we can get through this together. I have spoken to so many fantastic suppliers, and venues and everyone I have talked to want to help their couples as much as they possibly can, so let’s do this.

Your Wedding needs to change course, but this doesn’t mean you need to lose all the suppliers you love and chose in the first place.

**** Reschedule, Postpone but don’t cancel ****

We realise this is an extremely stressful time for you, but we want you to realise we are doing as much as possible to help you and other couples to move your wedding with us as we possibly can. It’s important to understand, we are acting on a fair basis and don’t want to refer to terms and conditions or hide behind contracts, only as a last resort. We hope you can act in a similar way; fair and positive, as we can get through this, even if we have to make some compromises.

We have already moved all bride and grooms that had weddings from April to June, to new dates. There have been compromises that have been made by both parties but for the vast majority, we have found satisfactory outcomes. Some couples have moved their dates to 2022 others have had to look at midweek and Sundays to get a viable date, that all suppliers can agree too. Some were able to move a similar day and date in 2021 or later this year.

Contact Venue

Speak to the venue, church and registrars. They should be able to provide you with several dates. See these dates as your first options, as you may need to go back for more if you can’t get enough of your suppliers availability. Contact all suppliers bouncing the dates with them.

Availability

Obviously, if we are not available on your new date then we cannot reschedule with you. So we will give you lots of dates that we can do. To aide this, we have published our calendar below and cancelled all family holidays for 18months so we have even more availability. We are also accepting that moving a date means we are unable to accept another wedding bookings. This means our future bookings and income is greatly affected.

What happens if we cannot reschedule?

We will work with you as much as possible to find a new date. For many, it’s just how much can you compromise. Although we are heavily booked we do have many dates. However if for some reason you are restricted or unwilling to compromise dates, days, seasons etc then we may not be able to find a clear solution. If you are unable to provide a date that we can transfer too, then you are going to have to cancel and we really don’t want that. If you do have to cancel then there is little more we can do. Payments, retainers already made are non-refundable, so please, look again at dates. Is there really no flexibility? We are not being unfair, unlawful, we are acting reasonably, and we are conforming to CMA advise. So please don’t let it come to this.

Insurance

Let us know if you have wedding insurance, most couples do and have been using their policies to navigate through this crisis. The insurance company will most likely pay our rescheduling charges.

If you don’t have wedding insurance then we will not charge for rescheduling to a new date. This is at our financial loss, so please let us know if you have insurance.

Summary :

  • Let’s get through this fairly
  • Get as many dates from Church, registrars, venue as possible
  • Use the calendar below to check our available, backup dates etc
  • INSURANCE- Let us know if you have wedding insurance
  • We will be quick to respond to any communication as we know this is stressful

Published: 12/1/21

New Year and A New Hope!

So we are now at the bleakest point of this pandemic and many of your weddings are fast approaching. A race against time is taking place and it’s hard to know how this will all play out. March, April, May Weddings? What is going to happen?

Well, we are still fighting fit and raring to get back to shooting weddings on a regular basis. We hope this will be soon.

Moving Dates – Policy Change

Please don’t agree on anything with the venue until you have checked our availability. You can do this quickly using the calendar below. We are still happy to move dates as long as we are available. We cannot stress this enough. So many couples who have had to cancel us and lost deposits is because they did not check supplier availability first. We understand that venues might not give you much, but if you go back to them with a case that suppliers can’t move I’m sure they can help.

Less than 60 until your wedding day or government restrictions stopping you getting married.

We will reschedule your day to a new date if it is available. No fee to pay, but if you wish to move to 22 or beyond then we will add any package price difference to your balance.

Longer than 60 days until your day

Then a £250 fee will be charged to complete this. An invoice will be sent at the time of the move.

If you move to 2022/23 then any difference of package prices will be added to your balance.

If you are moving to 2022 or 2023 then we are asking couples to pay the difference in the package price. Our 1 and 2 Photographer prices have changed for 2022 and 23, not by much though.

Wedding Edit Times

For the year 2021, as it stands we are very oversubscribed. We would not normally take on so many weddings but have been left with little choice.

How will this impact your wedding? We will remain, organised, professional and creative I don’t doubt that. However, edit times will inevitably go up gradually over the year. We have invested in new computer hardware to increase our capacity and output, but this isn’t going to solve the issue. So we ask for your future patients.


Published: 29/9/20

Thank you!

This summer has been incredibly challenging for everyone and so horribly stressful for all our Bride and Grooms. I just want to say a huge thank you to all our couples who have been so cooperative and pragmatic under these testing times. We have moved so many couples, virtually all without problem or hitch. Hopefully, in the next 6 months, we will be back complaining about Brexit!


Published: 30/4/20

Wedding Backup Dates – Covid 19

So with everything still in lockdown and the road ahead still in the dark, wedding venues are thinking ahead and planning for possible outcomes.

If your wedding venue has given you a backup date or is giving you a selection of dates, that’s fantastic. Let us know what date or dates are being offered and we can add them to our calendar.

Important. This does not mean, that we can guarantee this backup date, but it does mean we can manage it with you. For example, if a July/August wedding gets re-scheduled and your wedding is in Sept/Oct, then we have to try and resolve the earlier weddings as a priority. It has to been done this way because by the time it gets close to your wedding, social restrictions may be lifted enough for your wedding to proceed.

Why backup my wedding date?

We will block out your reschedule date in our calendar, we will mark that backup date to you, we will try and find other solutions to reschedulers, we will contact you if there is a problem: all before using that date for another re-scheduler. So whilst it’s not 100% yours, it really is the best we can do right now.

I have added the option to select ‘Backup date’ in the calendar options below too, so you can now check and book them 😉

We are feeling optimistic that by the end of June, weddings, will start again. This is our unscientific, optimistic opinion, but fingers crossed hey!

Published: 21/3/20

Corona Virus Update

I just want to say, this is a terrible time and many peoples lives are being faced with impossible situations and are being effected in terribly unimaginable ways and our hear goes out to them.

Ok, so the Corona Virus has hit my Wedding plans and now everything is up in the air.

Now What?

All is not lost. Your day will get rescheduled and be all the more appreciated and all the more awesome because of it!

We can understand this is super stressful and the possible panic you are in, but we’re here for you, we can get through this together. I have spoken to so many fantastic suppliers, and venues and everyone I have talked to want to help their couples as much as they possibly can, so let’s do this.

Your Wedding needs to change course, but this doesn’t mean you need to lose all the suppliers you love and chose in the first place.

**** Reschedule, Postpone but don’t cancel ****

Wedding Photography is the mine and Karla’s livelihood. We have 3 young boys, and our family is everything to us. We love our family, and we love what we do.

We have taken steps to cancel all our family holidays over the next 12months, in a bid to free up more dates for our couples.

What we suggest you do first

  1. Call your venue and get some new dates from them. The more dates you can choose from the better.
  2. Draw up a list of contact your all suppliers: Photographer, DJ/Band etc. and email/call them to find out what dates they can do. Appreciate that wedding suppliers and venues are inundated with requests right now, so give them a chance to reply.
  3. Zero in on that new date that everyone can move to and get confirmation, you may need to make a compromise on a day, date or month.

Here’s a couple of essential points you need to appreciate. These need to be clear, so please read on. 

  1. We are not charging any fees to transfer dates, but your new date needs to be before April 30th 2021. If your new date is after this, then email us, and we will see what we can do. But please bear in mind, for us to forfeit a date next summer is essentially costing us £1599 in lost revenue. Whist we know these are exceptional times, we can not afford to do that. Sorry
  2. We can transfer our services only subject to our availability. We have published our calendar to help you, please see below.
  3. If we are not available on your new date, then please go back to your venue. As we will not be your photographer if we are already committed.
  4. If we are not available on your new date, this is the equivalent to cancelling us. Sorry but we keeping with our original contract here and not refunding couples who cancel us regardless of the circumstances.
  5. Finally, to move your date, we will just ask you to either: Keep to the original payment schedule (final balance 30 days before your original date) OR 50% remaining balance now and then 50% 30 days before your new date.

Sorry, I hate to mention all those points, but it’s essential so that we all know where we are and stand. I know this virus trouble is horrible and these are stress ful times but we can do this, just needs communication.

Send you all lots of hope and promise

Simon and Karla

Published: 18/3/20

-Upcoming Weddings-

No change. We are preparing for your weddings and expect to keep shooting unless we hear otherwise.

Calendar Published

Understandably, we have had a few concern Bride and Groom’s who have contacted us and requested to move dates. So far, we have been able to facilitate these moves in the most part. It’s essential to get in touch before you finalise any new date in either later this year or next as we are carrying many bookings. Please, I can not stress how important this is.

We will transfer any monies paid to a new date, but we are unable to refund payments if we are unavailable. So please let’s work together so that no one loses out.

To help speed things up for you and make that transition simpler to save all the leg work, we are publishing are availability here.

Please, these dates are not final! Only a guide.

Thank you,

Simon and Karla

Published: 17/3/20

Rescheduling and moving your wedding date – Work together

I wanted to emphasise a key point from our post yesterday:

  • We want to work with you through this.
  • We do not want you to suffer any unnecessary disappointment or financial loss.
  • Communication is king

Wedding photography is our family’s lively hood. So for you to avoid risking losing any deposits or any other payments, it is essential you involve us as early as possible. Your deposit is non-refundable. Your first instance will be to get in contact with your venue, which they, in turn, are likely to offer you some dates. At this point, please speak with us. We will quickly advise what we can do and what our availability is.

We both lose- By just assuming we are available on a new date, this will likely cause disappointment and you to lose your deposit and for us to lose our income too.

From yesterday:

If your wedding has to be postponed by a change in government policy, we will, of course, work with you to reschedule and honour your booking. Including all booking fees and any final payments made, as long as it falls within the same calendar year. No one wants to be at a loss financially, so let’s please all work through it together. Communication is king!

But for right now, everything continues as planned. Full payment is due 30 days before your wedding date. ⁠

Thank you

Simon and Karla

Published: 16/3/20

These are extraordinary and worrying times⁠

We can imagine that all the headlines are generating a lot of worry about your upcoming wedding. We want to address some of the concerns that you will probably have in regards to our booking, COVID-19 and how it may affect us all in the coming weeks and months.⁠

We are closely following and taking our guidance from Public Health England regarding Covid-19. We know that so far all weddings are still going ahead and this is the case until we instructed otherwise. ⁠

There are two of us, so in the case that one of us was too ill or had to self isolate, then we do at least have the benefit of one of us still being available. In a more severe case where we both are unavailable, then we would use our network of wedding photographers to find a replacement for your wedding. We are a member of a national emergency cover group of fantastic photographers.

If your wedding has to be postponed by a change in government policy, we will, of course, work with you to reschedule and honour your booking. Including all booking fees and any final payments made, as long as it falls within the same calendar year. No one wants to be at a loss financially, so let’s please all work through it together. Communication is king!

But for right now, everything continues as planned. Full payment is due 30 days before your wedding date. ⁠

If you have any questions at all, please do get in touch and we’ll talk it through.⁠ [email protected]

Have a great week and keep washing those hands!

Thanks Simon and Karla